How to choose correct size?
1.Measure your foot length as the photo.
2.Find the ''US Size'' from the size chart by your foot length!
3.Please do not measure the insole length,it is different from the foot length
Note:
1.Measurements are the maximum size,please allow error about ± 5MM.Compare the size chart with your feet length carefully before ordering.
2.Please according to our size chart to choose the most appropriate size!This is very important,thank you for your understanding and cooperation!Wish you have a happy shopping!
3.If you do not knowhow to choose correct sizeor have any questions about this product,pleasecontact us,we will give you satisfactory answers as fast.
![](https://img.staticdj.com/78a7db74498247c20cf128f58801b2a7_{width}.jpeg)
![](https://img.staticdj.com/c085a29b426397e833022a47666ddc11_{width}.jpeg)
![](https://img.staticdj.com/45f04fb6366aa7409173d8fc5087cd7e_{width}.jpeg)
![](https://img.staticdj.com/9430e8bcbfde0c4a811580f280075f7e_{width}.jpeg)
![](https://img.staticdj.com/791a2191115c01ee93e31f2a941b5201_{width}.jpeg)
![](https://img.staticdj.com/0e6dfbb4c1e65d13df1cd7c258988bd7_{width}.jpeg)
We take great care in packing every detail to ensure safe shipment to you .Therefore please check the package before you sign to receive it, if it is broken or damaged, you can make a record with the carrier. At the same time, you can take a photo and send to us, we will solve the problem for you at the first time.
Shipping by China Post Air Mail, usually need about 15-60 business days (Brazil 90 days) arrive. If you need the items urgent, please choose shipping methodEMS/DHL for freeand pay extra shipping cost (shipping time 5-7 working days). It is very fast. So welcome to my store to find the items that you liking.
![](https://img.staticdj.com/e4d707054362cbd5ee5814a8e7a75a43_{width}.jpeg)
1. If the item is defective, please notify us within 7 days after receive. Do not open dispute without communication.
2. If you are not satisfied when you receive your item, please return it within 15 days for a replacement or money back. Please contact our after service staff before return it.
3. If there has quality problem ,please take picture for us.We will resolve it for you within 24 hours .
4. If you cant receive the package within 60 days ,we will return your money (Brazil 90 days).
![](https://img.staticdj.com/8dc2dad958988df93def59bee2ea34a6_{width}.jpeg)
1. If you are satisfied with our products and service, Please leave us a 5 starsfeedback.
2. If you have any problems or question regarding your transaction please contact us before leaving any type of feedback.
3. All emails will be answered within 24 hours,If you do not receive our reply, please kindly re-send your email or complaint to our manager.
![](https://img.staticdj.com/76a54b9bf124101e1c345dc83199f2f3_{width}.jpeg)
About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping( 8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, FineGina.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by FineGina.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
30 Days Return Guarantee
What’s FineGina’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- FineGina is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from FineGina to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@FineGina.com